Introduction
At Print Bag Factory, we aim to provide high-quality products that meet your expectations. We understand that sometimes you may need to return or request a refund for an item. This Refund and Returns Policy explains the process for returns, exchanges, and refunds for items purchased through our website.
Eligibility for Returns
We accept returns under the following conditions:
- Defective or Damaged Products: If you receive a defective or damaged product, you may be eligible for a return or replacement. Please notify us within 14 days of receiving the item.
- Incorrect Item: If you receive an item different from what you ordered, we will gladly arrange a return and replacement.
- Change of Mind: We do not accept returns for items due to change of mind, as our products are custom-made and personalized for each order. Please review your order carefully before placing it.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Notify us within 14 days of receiving your order by emailing hello@printedbagfactory.com or calling 01202 717535. Please provide your order number, details of the product, and the reason for the return.
- Authorization: Once we receive your request, we will provide instructions on how to return the item. You must receive a Return Authorization before shipping the item back to us.
- Packaging and Shipping: Ensure the item is returned in its original condition and packaging. The cost of return shipping is the responsibility of the customer, except in cases of damaged or incorrect items.
Non-Returnable Items
The following items are non-returnable:
- Custom-made products or personalized items.
- Items not in their original condition or packaging.
- Products returned more than 14 days after delivery.
Refund Policy
- Approved Refunds: Once your returned item is received and inspected, we will send you an email notification. If the return is approved, we will process the refund to your original payment method within 7-10 business days.
- Partial Refunds: In some situations, only partial refunds may be granted (e.g., if the item is returned in a used or damaged condition that was not previously reported).
- Shipping Costs: Original shipping costs are non-refundable. If you are returning an item due to an error on our part (defective, damaged, or incorrect item), we will cover the return shipping cost.
Exchanges
If you need to exchange an item for the same product (due to defect or incorrect shipment), please contact us. We will guide you through the exchange process and provide further instructions.
Late or Missing Refunds
If you haven’t received a refund within 10 business days after approval, please follow these steps:
- Check with Your Bank: Sometimes, it may take time for your bank or credit card provider to process the refund.
- Contact Us: If you have completed these steps and still have not received your refund, please contact us at hello@printedbagfactory.com.
Custom and Personalized Orders
Please note that due to the nature of custom and personalized products, we cannot accept returns or issue refunds for items that are accurately produced according to the specifications provided by the customer. We strongly encourage reviewing all custom details carefully before placing your order.
Contact Information
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:
Print Bag Factory
Email: hello@printedbagfactory.com
Phone: 01202 717535
Address: Printed Bag Factory, 262 Ringwood Road, Poole, Dorset, BH14 0RS.
We value your business and are committed to providing high-quality products and excellent customer service. Thank you for your understanding.